Adding Server Credentials from Client Area

The exchange of passwords in plain text format is not at all a safer way nowadays.  In case if we need to provide the server passwords, Control panel logins etc. to the support team as a part of troubleshooting any server related issues, we have added a new feature in the client area itself. You can provide the details from your client area and which stores the passwords in encrypted format and so that it will be safe.

Here are the steps to follow:

Either we can add the credentials during the time of creating a ticket or we can add it later after creating a ticket.

 

Providing the details during the time of ticket creation: 


a. Login to your client area.
b. Go to Open Ticket option.
c. Provide the required details and Submit the ticket.
d. There you can see the option 'Submit Credentials' in the next window.
e. Click here and there you can add the SSH Logins, Control panel details, FTP details etc. as per the requirement and press Submit/Update Login Credentials Button once you are done.

 

Providing the details after creating a ticket:


If you forgot to update the credentials during the time of ticket creation, you can add those from the client area itself by accessing the opened ticket.
a. Login to your client area.
b. Go to Support > Tickets section.
c. Click on the corresponding ticket you need to add the credentials.
d. There you can see the 'Submit/Update Credentials' option.
e. Click here and there you can add the SSH Logins, Control panel details, FTP details etc. as per the requirement and press Submit/Update Login Credentials Button once you are done.

  • credentials, whmcs add password, customer password
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